our promise to our customers

  • Putting You First ... Always

    At Kimball's Hands On Detailing and Auto Accessories, our commitment is simple: you come first. Not industry trends. Not manufacturer talking points. Not what's popular on social media. You trusted us with one of your biggest investments, and we take that seriously.

  • Why It Matters Who You Listen To

    The detailing and automotive protection industry has grown fast over the last decade, and with that growth has come a lot of noise, bold claims, flashy warranties, and marketing that sounds great until it doesn't hold up in the real world.

    We believe you deserve better than that.

    When we talk about ceramic coatings, paint protection film, durability, or maintenance requirements, we speak plainly. We'll tell you what a product can realistically do, what it can't, and how factors like environment and upkeep affect the outcome. No miracle promises. No fine-print surprises.

  • Honesty Isn't Always Popular , But It's Always Right

    We won't pretend that speaking up about misleading claims makes us everyone's favorite in the industry. But it does make us trusted by the people who matter most: our clients and our community.

    When misinformation goes unchallenged, you're the one who pays the price — through underperforming products, confusing warranties, and unmet expectations. We'd rather have a straightforward conversation upfront than leave you frustrated down the road.

  • Our Standards Don't Bend

    We only carry products we'd put on our own vehicles. We only offer services we can stand behind. We only recommend solutions that genuinely fit your needs — and if something isn't right for you, we'll tell you that too.

    We invest in proper training, certification, and installation processes because shortcuts always show up eventually. Our job isn't to say yes to everything. It's to help you make an informed decision you'll feel good about.

  • Built on Community, Guided by Trust

    Kimball's was built right here in this community, by the same families, professionals, and everyday drivers we see around town. That means something to us. Industry trends change. Community trust doesn't come back easily once it's lost.

    We measure our success not by how many jobs we close, but by how many clients come back, and how many send their friends and family our way.

  • A Trusted Voice, Not Just a Loud One

    We'll keep educating, keep asking tough questions, and keep putting you before industry politics. That's not a marketing strategy. That's just how we do business.

    Have questions about what's right for your vehicle? We're always happy to talk… no pressure, no fluff, just honest answers.